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Transforming talent acquisition through AI is at the heart of Sarah Tilley’s work at ServiceNow. Under her leadership, the Fortune 500 company has reimagined how it finds, attracts and evaluates talent by embedding AI-powered tools across the hiring process—without losing sight of the human touch.
As senior vice president of global talent management and acquisition, Tilley has led the introduction of AI to help interviewers craft tailored questions and then measure their effectiveness. Her team uses advanced algorithms to match candidates based on skills and predict future job needs. They also take advantage of AI tools to help create more inclusive job descriptions and continuously audit for hidden biases. Tilley also ensures that data is embedded at every stage of hiring to enhance performance, efficiency and decision-making.
Those accomplishments are among the reasons for Tilley’s recognition this year as one of HR’s Rising Stars. Her efforts have helped elevate talent by improving employee and candidate experience, contributing to a time of revenue growth at ServiceNow.
“We have this opportunity for a human renaissance,” Tilley says. “Taking away a lot of the mundane, repetitive, transactional work frees us up to bring the most human things of ourselves to the table—the things
